Reference

Read These Terms Before You Start

These terms set out what you can expect from kripya and what we expect from you once your account is active.

Applies to all account holdersCovers bKash, Nagad and Rocket useSubject to local law and eligible regionsUpdated when rules change

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you believe something on your account does not reflect what is written here, contact our support team directly. We can clarify how a specific rule applies to your bKash, Nagad or Rocket transaction, or walk you through the account process step by step. Do not continue using the account while a terms dispute is unresolved.

Live Chat Open the chat widget from any page on kripya and ask about a specific term or account rule. A support agent will respond directly.

Email Support Send your question with your account reference to our support address. Include the specific clause or transaction you are asking about for a faster reply.

Account Help Page Our account help section covers common terms questions around wallet use, withdrawal conditions and account eligibility in one place.

What These Terms Actually Cover

kripya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on kripya you agree to these terms in full. They govern how your account is created, how funds move through bKash, Nagad or Rocket, and how disputes are handled. You must be of eligible age under the laws of your country and

1
region — we do not determine that for you, and access is not available where local law prohibits it. Each wallet transaction you make — whether a bKash send, a Nagad transfer or a Rocket payment — is recorded against your account and is subject to
2
these terms from the moment it clears. We may update these terms at any time; continued use of your account after an update means you accept the revised version. If you disagree with any part of these terms, the right action is to close your account
3
and stop using the platform. Accounts are personal and non-transferable. Sharing account credentials, using another person's wallet, or attempting to circumvent these rules may result in account suspension without prior notice. These terms are written in English and the English version governs in all cases.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How kripya Applies These Terms Fairly

We apply these terms consistently across all accounts. Whether you fund through bKash, Nagad or Rocket, the same rules on withdrawals, account verification and dispute resolution apply. If a term changes, we post the update on this page and note the revision date at the top. You are responsible for checking this page periodically. We do not make exceptions to these terms on a case-by-case basis outside the process described here.

Account Verification

We verify wallet ownership before processing your first withdrawal. You confirm the bKash, Nagad or Rocket number belongs to the account holder.

Transaction Records

Every deposit and withdrawal tied to your account is logged. If you dispute a transaction, this record is what we use to investigate and respond.

Terms Updates

When we revise these terms, the updated version goes live on this page. We do not notify by email for minor revisions, so check back regularly.

Account Closure

You can request account closure at any time through support. Any pending wallet balance is processed through your registered bKash, Nagad or Rocket number.

Questions About These Terms Answered

Below are the questions we hear most often about how these terms work in practice — covering account rules, wallet use and what happens when something goes wrong.

Yes. Every transaction made through bKash, Nagad or Rocket is governed by these terms from the moment it clears into your account. Wallet choice does not change the rules.

No. Your account must be funded only from a wallet registered in your own name. Using another person's bKash, Nagad or Rocket number breaches these terms and may result in suspension.

The updated terms take effect when posted to this page. Continuing to use your account after that date means you accept the new version. Check this page if anything feels different.

Contact support via live chat or email with your account reference and the transaction date. We pull the wallet record and respond based on what is logged against your account.

Access and eligibility depend on your local law and eligible region. Whether you are in Dhaka or elsewhere, you are responsible for confirming that use is permitted where you are.

You can contact support to ask for the specific reason. If a wallet balance is held, we process it to your registered number once the review is complete and the terms are satisfied.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Start

Reach Us About These Terms

How kripya Applies These Terms Fairly

Questions About These Terms Answered

01 Do these terms apply to my bKash and Nagad deposits?

02 Can I use someone else's bKash number to fund my account?

03 What happens if the terms change while my account is active?

04 How do I dispute a charge or transaction under these terms?

05 Does eligibility depend on where I am in Bangladesh?

06 What are my rights if my account is suspended under these terms?

Terms & Conditions

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