Reference

Open Your Account, Then Walk the Lobby

An account here is one short form: your mobile number, a password, and the wallet you already use — bKash, Nagad or Rocket.

One login for lobby and walletbKash, Nagad, Rocket acceptedCode sent to your mobileAccount help from inside the app
Explore the Lobby Read FAQ
kripya Open Your Account, Then Walk the Lobby
HELP WHEN STUCK

Reach Account Help From Any Screen

Most account problems are one of three things: a code that did not arrive, a deposit that has not shown up, or a document check still open. Keep your username and your transaction ID handy before you write in — it saves a round of questions. Chat is the quickest route while you are signed in; email works when you cannot log in at all. Current support hours sit in the chat window before a conversation starts, so you know when someone will pick it up.

Live chat in the account Open any page while signed in and the chat bubble sits in the corner. Use it for a code that never arrived, a deposit you sent but cannot see, or a login that keeps bouncing.
Email the account team Write to the address on our contact page with your username and a screenshot. Do not paste your password or wallet PIN into the email, even when it feels quicker than explaining.
Wallet-side tracing If bKash, Nagad or Rocket shows the money as sent and your account wallet does not, bring the transaction ID to chat. That reference is what lets us trace the payment with you.
WALLET CASH-IN

Fund Your Wallet With Local Payment

Deposits follow the wallet you already have on your phone. Open bKash, Nagad or Rocket, choose Send Money, and use the number shown on the deposit screen inside your account wallet. Drop your username in the reference field if the wallet asks for one, send the amount, then come back and tap Confirm. Whether you are in Dhaka or anywhere else in Bangladesh, the steps are the same. If a match is still pending, your history shows it rather than leaving you to guess.

bKash If bKash is your daily wallet, open it, tap Send Money, enter the number shown on your deposit screen, and send the amount. Copy the TrxID from the confirmation message back into your account.
Nagad Nagad follows the same path, with the PIN prompt at the end. Keep the reference message open until you have pasted the TrxID, because the app clears that notification quickly on low-storage phones.
Rocket Rocket account numbers carry a hyphen and a check digit. Type both exactly as shown. One wrong digit sends money to a stranger, and tracing it takes far longer than a second look would.
SIGN-IN SAFETY

Keep Your Login and Wallet Safe

Sign-up hands us two things worth protecting: your mobile number and your wallet details. We keep the sign-in form on an encrypted connection, store your password hashed, and treat the one-time code as the real key to the account — which is why we never read it out to anyone who calls. Document checks happen once and stay attached to your account. If you ever see a login you do not recognise, change the password first and then message chat, so we can look at the device history with you.

Encrypted sessions

Every page you load runs over an encrypted connection, including the sign-in form and the deposit screen. Your password is never shown back to you in plain text, even by our own staff.

One-time identity check

We ask for a document and a selfie before your first withdrawal. It is a single step tied to your account, and the name has to match the name on your wallet.

No PIN requests, ever

Our team will never ask for your wallet PIN, your bKash OTP or your password. Anyone who does is not us, whatever the message looks like or however urgent it sounds.

Your data stays yours

Phone numbers and documents are held for verification and account recovery only. We do not sell them, and you can ask what we hold against your account through chat at any time.

See What Happens After You Sign Up

Signing up is short by design. You pick a username and password, choose your currency, and confirm the mobile number tied to your wallet — bKash, Nagad or Rocket. We send a one-time code to that number, and that code is what proves the number is yours. Enter it and you land in the lobby

with your account wallet already open on the header. Verification is where most delays start, so do it early. Upload a photo of your National ID or passport and a selfie when we ask, and make sure the name matches the name on your wallet — a mismatch is the biggest reason a withdrawal stalls.

You do not have to finish it on day one. Browse slots, sit at a live table or check cricket markets while the check runs, and the account area will flag anything missing. Signing in later uses the same number and password, plus a code when we see a new device. Nobody at kripya will

ask for your wallet PIN or your OTP. If a login looks unfamiliar, change your password and then message support.

  • One code, one number Your mobile number is the account handle. The same code flow covers sign-up, later logins and password resets, so you never juggle a second username or a separate email.
  • Name must match your wallet Register with the exact name that appears on your bKash, Nagad or Rocket account — same spelling, same order. It keeps the first withdrawal from stalling on a name check.
  • A wallet you can see Money lands in your account wallet, not straight into a game. You see the balance before you open any table, which makes it easier to keep track of your own spend.
  • Help that answers back Live chat and email sit inside the account area once you are signed in. Ask about a code that never landed or a check still open, and we will name the next step.

Account

Signing up is short by design. You pick a username and password, choose your currency, and confirm the mobile number tied to your wallet — bKash, Nagad or Rocket. We send a one-time code to that number, and that code is what proves the number is yours. Enter it and you land in the lobby with your account wallet already open on the header. Verification is where most delays start, so do it early. Upload a photo of your National ID or passport and a selfie when we ask, and make sure the name matches the name on your wallet — a mismatch is the biggest reason a withdrawal stalls. You do not have to finish it on day one.

Explore the Lobby

Your details are encrypted for secure account access.

Check the Answers Before You Register

These are the questions our chat queue gets most about registering, and the short answers are below. If yours is about a specific transaction, bring the ID — a general answer will not move it along. Anything about eligibility or documents depends on your local law and the region you are signing in from, and we will tell you plainly if something is not available to you.

Yes. Sign-up runs on a Bangladesh mobile number, and the wallet linked to that number handles your deposits and withdrawals. Whether a particular wallet is accepted depends on local law and eligible regions.

Check that the number has signal, then tap resend. Codes can lag on a busy network. If two attempts fail, open a chat and we will confirm the number we have on file for you.

The exact name printed on your National ID or passport, spelled the same way as your bKash, Nagad or Rocket account. A mismatch is what holds up the first withdrawal, so fix it before you deposit.

Use the forgotten-password link on the sign-in page. We send a code to your registered number, you set a new password, and the old one stops working straight away. Sign out on other devices too.

Only until the session ends or you sign out. A new device or browser asks for a fresh code, which is deliberate — it is how we spot a login that is not yours before anything moves.

No. You can browse slots, take a live table or look at cricket markets right after sign-up. The document check only becomes necessary when you request a withdrawal, and it is a one-time step.
Reference

Register

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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