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Understand Your Rights Before You Join

These legal terms set out what you can expect from kripya and what we expect from you. Access to our platform depends on your local law and the eligible regions we serve — read this before you open an account.

Jurisdiction-Dependent AccessAccount Eligibility RulesbKash, Nagad, Rocket Payment TermsData Handling PolicyContact Rights
kripya Understand Your Rights Before You Join
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at kripya

We take a narrow approach to data collection — we hold only what is needed to run your account, process payments through bKash, Nagad, or Rocket, and resolve disputes. Your account data is not sold to third parties. If you want to know what we hold, you can request it through our support email and we will respond within the period stated in our privacy policy.

Data Retention

We keep account and transaction records for the period required by our operating policy. After that window closes, inactive account data is removed from active systems.

Cookie Use

We use session cookies to keep your account active during a browsing session and preference cookies to remember your lobby and wallet settings across visits.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your bKash or Nagad PIN — only confirmation of the transaction.

Request a Data Change

To correct or delete your personal data, write to us via the support email with your account reference. We will confirm the action taken within the timeframe in our privacy policy.

LEGAL CONTACT PATHS

Reach Us on a Policy or Account Question

If any section of our legal terms is unclear, or if you need to raise a formal policy question about your account, our support team handles these through the channels below. Responses to legal or account-specific queries are prioritised over general chat requests. Have your account details ready when you write in.

Live Chat Start a live chat session from your account dashboard. Use this for account-specific legal questions, wallet verification queries, or payment dispute notifications.
Email Support Send a written query to our support email for formal policy requests, account data questions, or documented complaints. We respond in writing so you have a record.
Help Centre Our help centre carries published answers on account eligibility, bKash and Rocket payment terms, and data retention. Check there first before raising a ticket.

Frequently Asked Legal Questions

These are the policy questions we hear most from account holders. If your question is not here, contact us directly through live chat or email and we will respond with a written answer.

Access and legality depend on the laws of your location and eligible regions. We do not make legal determinations for you — review your local law before opening an account.

You must meet the minimum age requirement applicable in your jurisdiction. We verify age during account registration and may request documentation before processing your first withdrawal.

Yes. When you deposit or withdraw via bKash, Nagad, or Rocket, that transaction is subject to both our payment terms and the individual wallet provider's own conditions.

Email our support team with your account reference and a clear data access request. We will confirm what we hold and provide it within the period stated in our privacy policy.

You can request data deletion via our support email. We will action it subject to any retention obligations we have — for instance, transaction records we are required to keep under our operating policy.

Updated terms are posted on this page. Continuing to use your account after a change is posted means you accept the revised version. We recommend checking this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.